Help & FAQs

ORDER STATUS

  • DO YOU SHIP INTERNATIONALLY? Not at the moment but stay tuned.
  • HOW MUCH IS DELIVERY? Our standard delivery charge is £5.95. However, we are pleased to provide complimentary delivery for orders over £75.
  • HOW CAN I FIND THE STATUS OF MY ORDER? When your order is confirmed we will send you an email. You will then receive a text message to confirm your order is on the way. We will ship your order usually the same day.
  • MY ORDER IS MISSING AN ITEM? Please drop us an email on info@fab-skincare.co.uk include your name and order number and we will have this investigated.

 

RETURNS

  • HOW DO I MAKE A RETURN? We hope you will love your FAB skincare purchase. If for any reason you wish to return, we can only accept unopened items Please check our returns policy on how to do this.
  • RETURNING DEFECTIVE/WRONG ITEMS: Please email info@fab-skincare.co.uk
  • CAN I EXCHANGE OR RETURN MY FAB PURCHASE AT A FAB Store: If you are local and wish to return the item to FAB Salons then please email us at infor@fab-skincare.co.uk prior to arrival.

 

PRODUCT QUESTIONS:

  • DO FAB SKINCARE TEST ON ANIMALS?  At Fab Skincare, we are committed to cruelty-free beauty. We do not conduct any testing on animals and believe in providing ethical skincare solutions that make both you and our furry friends happy.
  • ARE FAB PRODUCTS VEGAN? Our products are proudly vegan, crafted with love and care to ensure a cruelty-free and ethical skincare experience that aligns with your values.
  • ARE FAB PRODUCTS GLUTEN FREE? Our products are formulated to be gluten-free, so you can enjoy gorgeous, worry-free skincare without any gluten-related concerns.
  • DO FAB PRODUCTS CONTAIN PARABENS? Our commitment to being paraben-free ensures that your skincare routine is not only effective but also free from harmful additives, so you can confidently embrace a healthier, more beautiful you.

 

OTHER QUESTIONS:

  • DO YOU OFFER DISCOUNTS OR PROMOTIONS? Subscribe to our newsletter to be the first to know of anything upcoming special offers.
  • WHAT FORMS OF PAYMENT DOES FAB ACCEPT? All forms of Visa MasterCard, debit and credit card, American Express, Apple Pay, Paypal, Clearpay and Klarna.
  • DO YOU OFFER A TRADE DISCOUNT? Yes we do. Would you like discounts on our FAB Skincare products for your Salon? Please email the following information to info@fab-skincare.co.uk, and our Business Development Director will be in touch:
  • Name
  • Address
  • Email Address
  • Website URL
  • Number of years in the beauty industry

    Please be advised that when we contact you, we will require proof that you work within the beauty industry. You will also be required to display our FAB Skincare poster in your window advertising our product range.

     

    WOULD YOU LIKE TO BE A BRAND AMBASSADOR OR INFLUENCER FOR FAB?

    Then we would love to hear from you.  Drop us an email to info@fab-skincare.co.uk, and tell us why you would love to be part of our team.

    Join the Fab Skincare family as a Brand Ambassador and become the face of beauty that's both effective and ethical. Embrace the opportunity to share your love for our products and help others discover the fabulous world of skincare.

     

    IF YOU HAVE ANY OTHER QUESTIONS...

    If there's anything else that you'd like to ask about, but that isn't mentioned here, please send us an email to info@fab-skincare.co.uk, and we'll get back to you as soon as we can.