Refund Policy

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Once your order has been accepted and paid for we will inform you by email.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 

Pricing & Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT.

Our website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

We reserve the right to refuse to fill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Returns

We hope you love your new skin care products as much as we do, but if for any reason you change your mind, you can return your items to us. For hygiene reasons, we can only accept returns that are unused and unopened, within the original packaging, within 7 days of the date you received your order. To start your return, please contact our team at info@fab-skincare.co.uk and we will be happy to help you out.

Please tell us your order number along with the reason for returning. We cannot accept products that have been opened.

We do not cover the costs of returns (unless the item is faulty or damaged) so please ensure you send your returns with a tracked delivery service as we can not be liable for lost goods and you will not receive a refund.

Please ensure when sending goods back to us that they are packaged in their original packaging and safe for transit.

As soon as we receive the return back we will issue the refund back to your original payment method, this can take up to 7 working days to appear.

Faulty items

If your package is visibly damaged on delivery, please take photographic evidence and tell the person delivering your goods that you wish to sign as “received damaged”. If your goods are received as faulty or damaged once opened, please contact our team within 48 hours of receiving your order at  info@fab-skincare.co.uk and we will be happy to help you out.

Face and Body by Laura Ltd
216 Mill Street, Glasgow G73 2NE